We work with clients by the project or billing against specially priced blocks of time.
Many clients find that purchasing a block of time offers the most flexibility. Others prefer the predictability of a flat fee project.
We always provide an estimate for everything we do to eliminate surprises. You’ll always know exactly where you stand.
Buying a block of time allows a “pay as you go” model that allows fast turnaround and concierge service at our best rates.
You only pay for what you use at huge savings.
If you’re unsure how many hours to buy for your project, request a quote here.
See the FAQ Here
What can I get for 10 hours?
Our team works fast. In ten hours we can do a lot – from tweaking your logo or laying out a one sheet to writing a couple blog articles, some social posts and more. Reach out and let’s talk specifics. We’ll estimate how much time your project might take so you can buy the right size block.
Are blocks transferrable?
No. You cannot share your blocks with another person, company, department or location.
How do you track time?
In 15 minute increments with descriptions and job numbers using industry standard software.
What can I use hours for?
You may use your hours on almost any service Heidi Designs offers. Expenses or other out of pocket costs (if any) are billed separately at Agency NET.
Other things like custom programming or advanced analytics are excluded because they cost us more than our humble rates.
Do you work on a project basis if I don’t want to buy a block of time?
Yes. Reach out here to get a fixed fee quote.
How do I know how many hours to buy?
Let us know what you need and we’ll estimate the time. You can then buy the appropriate block. If you have time banked, we’ll still estimate every project for approval before we bill against the block.
Do you work on retainer?
Yes. We can provide services for a fee for those clients that have regular design and production needs. However, many clients find that purchasing blocks of time is advantageous over retainers because the hours roll over each month. Contact us to find the best approach for you.
What will (insert thing here) cost me?
Let’s jump on a call to have a conversation and figure it out. It will just take a few minutes and we’ll be able to give you an accurate estimate. Submit the form above and we’ll take it from there!
Who will I be working with on my project?
You’ll work directly with Pete Monfre and Heidi Acott the founders of the firm.